Privacy Policy


At FTT Global, we are committed to protecting and respecting your privacy.

This policy (together with our terms and conditions) explains how we collect, hold and use any personal data you share with us.

We are registered with the ICO under the Data Protection Register, our registration number is: Z9470988.

Please take a few moments to read through the following points before you register or use our services.

Why do we collect your personal data and information?

We collect relevant personal data and information about you to allow us to provide our services and comply with our industry legal and regulatory requirements.

What Information do we collect from you?

We may collect and use information that you provide to us:

Personal data provided by you on registering for our services
Information provided by you on our website
Records of correspondence with you
Details of payments, orders and other bookings you carry out using our services

How do we use your personal data?

We use information held about you in the following ways:

To carry out our commitments to delivery any services you request from us.
To tell you about products or services that you request from us or which we feel may interest you.
To tell you about changes to our service.
To contact you with marketing messages, unless you have requested not to receive these. If you wish to opt out of marketing communications please email us at [email protected]

Keeping your data safe and secure

Your data is safely stored by FTT Global, once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We use the most sophisticated levels of protection available in the market today to validate and release payments – GemSAFE, 128 Bit Encryption, 3‐Level Authentication – which can only be activated by key senior directors of FTT Global.
All electronic communications between FTT Global and our clients are encrypted using the 128 Bit encryption algorithm, which is the global enterprise standard for all major financial websites.
Where we have given you (or where you have chosen) a pin number or other password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a pin number or other passwords with anyone.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is FTT Global Limited of 64 North Street, Chichester, West Sussex, PO19 5TY.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

How long we keep your data

In most cases, we keep your data for a maximum of 7 years. For majority of our work, the data we collect from you is not transferred to, or stored at, a destination outside the European Economic Area (“EEA”). In the event we may need to, it may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your payment order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Our Services may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility for them. Please check these policies before you submit any personal data to these websites.

Automated decisions

Sometimes, decisions about your data are made by computers. For instance, the automated ID check by our partner ID3 via our registration on the website, a computer checks it in the first instance, not a person. This is called an ‘automated decision’. You can ask us not to make automated decisions on you by emailing [email protected]

How we transfer your data internationally

We may, on the rare occasion, need to transfer your data outside of the European Economic Area. When we transfer the data to a country outside of the EEA that does not offer an adequate level of data protection, we will ensure compliance with applicable law by way of EU Model Clauses, EU-US Privacy Shield-certification, or other legally accepted safeguards, as applicable.

Your rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [] if you feel there is a problem with the way we are handling your data.

Disclosure of your information

We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on our website:

Any questions?

If you have any queries about our privacy policy, please contact our Customer Support desk.